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Chatting Over Coffee


Not knowing what to expect on your first visit is normal. Our goal is to help you easily understand what you’ll need to make your first and every visit the most beneficial to you. We’re glad you chose us, now let’s get started.

The biggest difference you will find here is that your first appointment will be an assessment. This is a time of exploring what is currently happening and what services are available to you. The following topics below are questions that we’ve been frequently asked and may help you.

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This page is NOT for emergency appointments. If you need to change or cancel an appointment, please call (812) 423-7791.


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What to expect

What to Expect

All individuals seeking treatment services will receive an initial assessment of their needs and Southwestern’s ability to serve those needs. The goals for the intake assessment include; screening for any serious, life-threatening problems; determining the need for treatment and the level of care required; evaluating for impairments which could affect further assessment/treatment; obtaining enough information to develop a preliminary diagnosis, treatment plan, and treatment goals.

The intake process consists of completing a personal information form, a short interview with one of our skilled clinical staff, completion of a mental health scan and a functional assessment.

  • Do you accept my insurance?
    We are willing to work with anyone however we do have a list of insurance providers we work with. Please click here to view our insurance providers.
  • Do you have Psychiatrists?
    Yes, we do have psychiatrists. However, we are therapy based so the first clinician you will see will be a therapist and if they determine you need to see a psychiatrist, they will refer you at that time.
  • Where are you located and what areas do you serve?
    We can serve residents of Vanderburgh, Posey, Gibson, and Warrick County. Unfortunately, we cannot accept residents outside of these counties or Kentucky residents.
  • How do I get a copy of my medical records?
    You can call our Health Information Management (HIM) department at (812) 436-4222 or visit us at 415 Mulberry Street, Evansville, IN 47713
  • Do you offer couples therapy or marriage counseling?
    We only offer couples therapy to those who are referred through our Employee Assistance Program (EAP). Please check with your employer to see if they are signed up with EAP through Southwestern Behavioral Healthcare.
  • What if I do not have insurance?
    We can work with the uninsured or underinsured. We work on a sliding fee scale based on your income and your number of dependents. If you do not have health insurance, we will help you apply for coverage.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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